Terms & Conditions
1. Introduction
This document sets out the Terms of Use for this website (“the Site”) and the Terms of Business for the Subscription Pack Service (“the service”).
Please read these terms carefully and if you have any questions, don’t hesitate to get in touch.
2. Customer support & contact information
The Family Adventure Pack is owned by The Fantabulous Family, a Limited Company incorporated and registered in England and Wales with company registration number 15542610. Our address is 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.
Should you need to contact us for any reason, please do so either at our registered address or via email at info@thefantabulousfamily.com.
Our usual business hours are 9am until 5pm, Monday to Friday. Outside of these times responses to any communications may be delayed. Please be aware that as part of the content strategy for our business, social media posts may be uploaded to social channels outside of these hours and so whilst you may see a social presence and engagement we will be unable to respond to emails and enquiries outside of our core business hours.
3. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
- “Subscription” means a subscription you purchase, via the site, for physical goods to be delivered on a regular basis to you or someone designated by you.
- “Subscription Pack(s)” means a physical package of curated products that is periodically sent to subscribers at predetermined intervals, in accordance with the subscription plan chosen by the subscriber. The contents of a subscription pack may vary with each delivery, and the specifics of the contents, frequency, and pricing will be outlined separately. The term “subscription pack” does not solely denote the act of subscribing to a service but specifically refers to the tangible collection of items dispatched as part of this service.
- “User, You, Your” refers to any third party accessing the site or making purchases who is not an employee, consultant, or service provider of The Fantabulous Family Ltd acting in that capacity.
- “The Site” refers to this website (www.thefantabulousfamily.com) and all associated sub domains unless explicitly excluded.
- “We, Us, Our” refer to The Fantabulous Family Limited and all products and services we offer and operate.
4. Privacy policy
Protection of your personal data is important to us. We have a detailed privacy statement which sets out how we handle data. You can read this here.
5. Terms of use
By visiting www.thefantabulousfamily.com you are consenting to our Terms of Use (as set out below) without modification. If you don’t wish to accept these terms, please discontinue use immediately.
We reserve the right to amend the Terms of Use and on doing so will update this page.
5a. User criteria
This Site is intended for Users who are 18 years of age or older, residing in the United Kingdom. We do not represent that the content will be available or appropriate in other locations. This Site is written in English, and we do not take responsibility for any translations which are applied to this Site.
If you are using the site on behalf of any individual or entity, you further represent and warrant that you are authorised to accept these Terms of Use on their behalf.
5b. Site usage
You may only use the site for purposes related to your business with The Fantabulous Family.
You must not copy, share, or disseminate the information on this Site which is subject to copyright for which all rights are reserved. Prohibited actions include data mining, unauthorised access, interfering with site security, and uploading defamatory, obscene, or unlawful content.
In using this Site, you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values.
You are required to create an account to purchase from our site. To do so you agree to:
- ensure that the details provided by you on registration are correct and complete (“Registration Data”)
- maintain and promptly update the registration data, and any other information you provide to us, so we can communicate with you effectively
- maintain the security of your password.
- notify us immediately of any breach of security connected with your account.
- accept all responsibility for all activities that occur under your account; and
- accept all risks of unauthorised access to the data and any other information you provide.
User accounts are for your personal use only and are non-transferable. We are entitled at any time for any reason and with or without notice to terminate your account on our site.
The Fantabulous Family reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the site.
5c. Site operation
This Site is available to view free of charge.
We do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.
We do not guarantee that this Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
5d. Service delivery & disclaimers
The content on the Site and any associated social media channels (via @thefantabulousfamily) and email marketing will include information on products and services aimed at helping you do fun activities and adventures with your children and in doing so, creating core childhood memories.
All content is intended for informational purposes only and is provided without any representations or warranties, express or implied.
Although reasonable efforts are made to update the information on this Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up to date.
Viewing the information on this Site does not constitute a contractual relationship between you and us.
This Site may contain links to other sites. These sites are not under our control, and we cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should not be interpreted as approval or endorsement by us.
Any dealings with third parties found through the site, including payment and delivery of goods or services, are solely between you and the third party. The Fantabulous Family shall not be responsible or liable for any loss, damage, or other matters incurred because of such dealings.
Any comments on our blog or social media channels are not endorsed or verified by us. We are not responsible for the comments on our Site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our Site. Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users.
We reserve the right to alter, suspend, or discontinue the site at any time without notice and bear no liability for unavailability. While we strive for website security, users are responsible for their own security and computer protection. We accept no liability for disruption to or non-availability of the site.
5e. Cookie policy
This Site uses cookies; small files of letter and numbers that are automatically placed on your machine – if you agree – to help our Site provide a better user experience.
Cookies do not typically include identifying personal information, but cookies may also be linked to personal information which is stored about you.
We use cookies to retain your user preferences, store information from elements of our Site such as shopping carts, and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are likely to be analytical/performance cookies or targeting cookies. We have no control over third party cookies.
In general, cookies should make your browsing experience better. You may prefer to disable cookies for this Site which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our Site.
Except for essential cookies, all cookies expire within a reasonable period of time.